FAQ

SUPPORT

filter
  • CYCLING
  • EQUESTRIAN
  • SNOW
  • ALL
CYCLING
WHERE ARE KASK HELMETS PRODUCED?

All KASK products are 100% made in Italy and passed through the most rigorous safety and quality tests of the KASK’s distinctive CSD Project – Comfort, Safety, Design. All KASK’s exclusive designs and product features implemented in the helmet collections are absolutely innovative, proprietary and protected by numerous patents. KASK does not compromise when it comes to quality and safety. Every KASK product you purchase will ensure your satisfaction and safety.

WHAT KIND OF CERTIFICATIONS DOES THE HELMET COME WITH?

CE EN 1078  - CPSC 1203  - AS/NZS 2063

HOW OFTEN SHOULD AN HELMET BE REPLACED?

The helmet’s life depends on various factors which cause deterioration, including sudden temperature changes, the degree to which it is exposed to sunlight, and the intensity of use. Inspect the helmet regularly to check for any damage! Cracks, detached parts, warping, flaking and changes in color are significant elements for verifying the helmet’s state of deterioration; in any case, we advise replacing it after approximately 3 years from the original date of purchase, because over time its capacity for protection decreases due to the aging of the materials. The manufacturing date is shown inside of the helmet.

SHOULD THE HELMET BE REPLACED AFTER A CRASH?

After any violent impact, even if no damage is visible, the helmet should be replaced because its capacity to absorb further impact could be impaired.

CAN I CUSTOMIZE MY HELMET?

Do not apply adhesives, solvents, stickers, or paint that do not comply with the manufacturer’s specifications. Any alteration or intervention not provided for may impair its protective function.

HOW DO I CHOOSE THE RIGHT SIZE HELMET?

The choice of helmet must be based on its technical and performance characteristics, combined with comfort and design. Tips for choosing a helmet: 

1. The first thing to do is to wear the helmet for a few minutes, to see if it fits well or if it causes pain in any particular place.
2. Once it has been put on, simulate movement to test its comfort.
3. The helmet, once secured, must be comfortable, but it should not move.
4. When fastened the strap and buckle must prevent movement of the neck.
5. Always check safety and comfort and choose the model you like best!

The size of the KASK helmets corresponds to the circumference of your head! You can use a tape measure positioning it just above the ears, and taking note of the measurement in centimetres.

CAN I WASH THE INTERIOR OF MY HELMET?

To ensure the best comfort and hygiene, the padding is easily removable and washable. The pads are also sold separately as accessories.

HOW LONG IS THE WARRANTY OF THE KASK HELMET?

SPORT KASK guarantees the product for 2 years from the date of purchase for defects in materials or workmanship. The warranty excludes defects due to normal wear and tear, modifications, incorrect storage, improper maintenance or use other than that for which the device has been certified.

WHAT SHOULD I DO IN CASE OF AN ACCIDENT?

KASK SpA believes in safety first. If you happen to have an accident while cycling, it is extremely important that you replace your helmet although it may still look intact.

If a KASK helmet is crashed and/or damaged in an accident, KASK will offer a 40% discount from the current MSRP on a new KASK helmet for a period of 1 year from the date of purchase of the crashed helmet.

Download here your crash replacement form.

This service is valid in Austria, Germany, Denmark in all retailers you find in our store locator.

WHAT SHOULD I DO IN CASE OF AN ACCIDENT?

KASK SpA believes in safety first. If you happen to have an accident while cycling, it is extremely important that you replace your helmet although it may still look intact.

If a KASK helmet is crashed and/or damaged in an accident, KASK will offer a 25% discount from the current MSRP on a new KASK helmet for a period of 1 year from the date of purchase of the crashed helmet.

Download here your crash replacement form.

This service is valid in Australia in all retailers you find in our store locator.

EQUESTRIAN
Which standard KASK have?

KASK equestrian helmets meet the following certifications:
CE VG1 01.040 2014-12
ASTM F1163-15 – with SEI MARK

Where are KASK helmets from?

All KASK products are 100% designed, made in Italy and passed through the most rigorous safety and quality tests. All KASK’s exclusive designs and products features implemented in the helmet collections are absolutely innovative, proprietary and protected by numerous patents.

Can I customize my helmet?

KASK offers different possibilities of personalization. You can select and customise every component of your helmet, from the colour and texture of the outer shell to the rivet on the chinstrap, not forgetting the possibility of colouring the frame, the logo and customising with images the grids. KASK configurator on the website helps you in building yours.

What is the Fit System?

KASK is well aware that the helmet has to ft correctly to the rider’s head, guaranteeing the crucial advantage in terms of safety and wearer comfort. The KASK’s patented self-adapting adjusting system in carbon look, introduced for the frst time in the equestrian market, allows the helmet to perfectly and automatically ft on the rider’s head by gently cradling the back of the head. The high-tech carbon look of this detail highlights the design and the innovativeness of the product.

Can I wash the interior of my helmet?

To ensure the best comfort and hygiene, the padding is easily removable and washable. Hand and machine washable at 30°C. The liners are also sold separately as accessories.

How long is the warranty of the KASK helmets?

KASK products are guaranteed for 2 years from the date of purchase. KASK assumes responsibility to repair or replace a helmet that presents faults or manufacturing defects attributable to the manufacturer. In this case, it is necessary to return the product to KASK together with a documented proof of purchase.

Must the helmet be replaced after a crash?

KASK offers a guarantee in case of accidental breakage and so it is recommended, after a violent impact and even if no damage is visible, to replace your helmet. It is important to know that its ability to absorb further impacts may be compromised.

Who can I contact in case of a crash?

KASK offers the Crash Replacement Policy, a discount towards the purchase of one new KASK Equestrian helmet for up to 24 months from the purchase date. It is required that the rider sends back the helmet involved in the accident along with KASK’s Crash Replacement Form and a proof of purchase. All returns must be accompanied by a Return Authorization Form and a Return authorization number that can be obtained by writing an email to info@kask.com

After how long must the helmet be replaced?

The helmet’s life depends on various factors, which cause deterioration, including sudden temperature changes, the degree to which it is exposed to sunlight, and the intensity of use. Inspect the helmet regularly to check for any damage! Cracks, detached parts, warping, flaking, and changes in color are significant elements for verifying the helmet’s state of deterioration; in any case, we advise replacing it after approximately 10 years, because over time its capacity for protection decreases due to the aging of the materials. The manufacturing date is shown inside of the helmet.

WHAT SHOULD I DO IN CASE OF AN ACCIDENT?

KASK SpA believes in safety first. If you happen to have an accident while cycling, it is extremely important that you replace your helmet although it may still look intact.

If a KASK helmet is crashed and/or damaged in an accident, KASK will offer a 40% discount from the current MSRP on a new KASK helmet for a period of 1 year from the date of purchase of the crashed helmet.

Download here your crash replacement form.

This service is valid in Austria, Germany, Denmark in all retailers you find in our store locator.

WHAT SHOULD I DO IN CASE OF AN ACCIDENT?

KASK SpA believes in safety first. If you happen to have an accident while cycling, it is extremely important that you replace your helmet although it may still look intact.

If a KASK helmet is crashed and/or damaged in an accident, KASK will offer a 25% discount from the current MSRP on a new KASK helmet for a period of 1 year from the date of purchase of the crashed helmet.

Download here your crash replacement form.

This service is valid in Australia in all retailers you find in our store locator.

SNOW
WHERE ARE KASK HELMETS PRODUCED?

All KASK products are 100% made in Italy and passed through the most rigorous safety and quality tests of the KASK’s distinctive CSD Project – Comfort, Safety, Design. All KASK’s exclusive designs and product features implemented in the helmet collections are absolutely innovative, proprietary and protected by numerous patents. KASK does not compromise when it comes to quality and safety. Every KASK product you purchase will ensure your satisfaction and safety.

WHAT KIND OF CERTIFICATIONS DOES THE HELMET COME WITH?

Stealth
CE EN 1077 Class A
ASTM  F 2040

Piuma R (Elite, Chrome, Shadow, Firefly, Montecarlo, Class Sport, Flower)
CE EN 1077 Class B
ASTM  F 2040

Khimera
CE EN 1077 Class B
ASTM  F 2040

Visor
CE EN 174
ASTM F 659

HOW OFTEN SHOULD AN HELMET BE REPLACED?

The helmet’s life depends on various factors which cause deterioration, including sudden temperature changes, the degree to which it is exposed to sunlight, and the intensity of use. Inspect the helmet regularly to check for any damage! Cracks, detached parts, warping, flaking and changes in color are significant elements for verifying the helmet’s state of deterioration; in any case, we advise replacing it after approximately 3 years, because over time its capacity for protection decreases due to the aging of the materials. The manufacturing date is shown inside of the helmet.

SHOULD THE HELMET BE REPLACED AFTER A CRASH?

After any violent impact, even if no damage is visible, the helmet should be replaced because its capacity to absorb further impact could be impaired.

CAN I CUSTOMIZE MY HELMET?

Do not apply adhesives, solvents, stickers, or paint that do not comply with the manufacturer’s specifications. Any alteration or intervention not provided for may impair its protective function.

HOW DO I CHOOSE THE RIGHT HELMET?

The choice of helmet must be based on its technical and performance features, combined with comfort and design. We suggest some steps in order to choose the right one for you:

1. Wear the helmet for a few minutes, to see if it fits well or if it causes pain in any particular place.
2. Once it is on your head, simulate movement to test its comfort.
3. The helmet, once secured, must be comfortable, but should not move.
4. Strap and buckle well fastened, mustn’t prevent the neck to move.
5. Always check safety and comfort and choose the model you like best!

The size of the KASK helmets corresponds to the circumference of your head! You can use a tape measure positioning it just above the ears, and taking note of the measurement in centimetres.

CAN I WASH THE INNER PADDING OF MY HELMET?

To ensure the best comfort and hygiene, the padding is easily removable and washable.

HOW LONG IS THE WARRANTY OF a KASK HELMET?

KASK SPORT guarantees the product for 2 years for defects in materials or workmanship from the date of purchase. The warranty excludes defects due to normal wear and tear, modifications, incorrect storage, improper maintenance or use other than that for which the device has been certified. 

WHAT SHOULD I DO IN CASE OF AN ACCIDENT?

KASK SpA believes in safety first. If you happen to have an accident while cycling, it is extremely important that you replace your helmet although it may still look intact.

If a KASK helmet is crashed and/or damaged in an accident, KASK will offer a 40% discount from the current MSRP on a new KASK helmet for a period of 1 year from the date of purchase of the crashed helmet.

Download here your crash replacement form.

This service is valid in Austria, Germany, Denmark in all retailers you find in our store locator.

WHAT SHOULD I DO IN CASE OF AN ACCIDENT?

KASK SpA believes in safety first. If you happen to have an accident while cycling, it is extremely important that you replace your helmet although it may still look intact.

If a KASK helmet is crashed and/or damaged in an accident, KASK will offer a 25% discount from the current MSRP on a new KASK helmet for a period of 1 year from the date of purchase of the crashed helmet.

Download here your crash replacement form.

This service is valid in Australia in all retailers you find in our store locator.

IF YOU HAVEN'T FOUND YOUR ANSWER - CONTACT US

(Insert name, country, helmet model, content)

Contact us